Ticket system
Let members open private support threads from a button or command.
Enable ticket system
Members can open tickets and staff get notified in your support channel.
New ticket channels are created under this category.
This role is pinged and can see every open ticket.
Auto-close after inactivity
Close tickets automatically when there's no reply for a while.
Transcript on close
Save a full copy of the conversation when a ticket is closed.
Ticket panels
Buttons your members click to open a ticket in the right queue.
Support
Posted in #get-help · opens under 📁 Support tickets
Billing
Posted in #billing · opens under 📁 Support tickets
Add another panel
Route different topics to different staff roles and channels.
SLA
Track how fast your team gets to new tickets.
First-response target
Flag tickets that haven't had a staff reply within this window.
Escalation rules
Auto-ping a lead and reassign when an SLA is breached. Advanced escalation is a Business feature.